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FAQ from our customersType in your Search Term
How do I get started with Vickrey Remodeling?As soon as we receive your contact information, we will schedule a time to meet with you in your home to discuss your project. At this meeting we will get to know your projects needs and the goal you want to achieve. We try to get as many details as we can, in order to give you as accurate a quote as possible. Depending on the size and scope of the job, it usually takes about two weeks to get back to you with a proposal describing the job and detailing each task that will be completed by Vickrey Remodeling and noting what is not included or what will be completed by others. Back to TopDo you work in my area?We service all of Hendricks, Boone and portions of Marion, Hamilton, and Hancock Counties. Back to TopIs there a charge for the first visit?No, we will be happy to visit your home to discuss your desires and the feasibility of your project and provide one free detailed quotation. Back to TopWho will be coming to my house to take a look, and do you come out duriing the evenings or on the weekends?Mark Vickrey, owner of Vickrey Remodeling Specialist, will be scheduling an appointment with you. He typically makes appointments for Monday through Thursday, day and evenings. He will work with you if weekends are necessary to meet. Fridays, there are usually no appointments scheduled. Back to TopWhat if we want to change something?While we initially work on finalizing your proposal, we will work with you on any changes to ensure the final proposal that you sign is exactly what you want. After you sign the contract on your project any changes will be considered a Change Order and will need to be run through the office to ensure it is what you want to do and the price is right for you. Back to TopHow do I pay for my projects?We accept an initial deposit followed by stage payments and the balance is paid at the completion of the project and only when you are totally satisfied with the project. We accept CASH, CHECK, Pay Pal, MasterCard, & Visa. Back to TopDo you have references?Yes, please let us know and we can furnish you with a list of references in your area. Back to TopAre you insured and licensed?Yes, Vickrey Remodeling Specialist liability insurance and bond required by State of Indiana is held by Lamar & Lamar Insurance, agent Jeremy Lamar, Phone: 765-482-1480. State Contractors License Number C8028603. Back to TopWhen do I need to make a decision about...?You will be asked to make decisions about various items such as design and materials. All decisions on design and materials will be made before the final contract is signed. We find it is best to have all major decision made before project work starts to make sure everything will work together and all materials can be ordered to ensure there are no problems that could put the project on hold. Other simple decisions may include placement of misc. items and etc. These decisions will be made when needed and you will be notified before hand. Back to TopIs your price guaranteed?Once the contract is signed; the material and labor that is included in the proposal will be locked in unless otherwise noted on your paperwork. Anything not included in the signed contract whether it be something additional that needs to be completed or something you would like completed will be an additional cost. There are some areas of the project that are unforeseen and an actual cost can not be given until further investigation is completed. Back to TopIs your work guaranteed?Yes, Vickrey Remodeling Specialist guarantees all of our work for 1-10 years depending on the type of project. We have warranty paperwork that each homeowner will see and read before any work is started. After the job is complete, the homeowner will sign and date the paperwork. All paperwork is kept on file in case of any problems. Back to TopHow Quickly can work start?The start date of a job differs from one job to another. Some jobs may be able to start within a week or two after the contract is signed. Other jobs will take longer due to our existing work, materials, weather, etc. Some material takes weeks to get after being ordered. We like to know the materials are ordered and when they will be available before starting your project to ensure a quick turn around and less complications. We will give you a tentative start date, let you know if something changes, and know when we will be there plenty of time in advance. Back to TopHow long will it take to finish my project?Again, each job is different in what is needed to start, work on, and complete. We strive to give you timelines that include the start date and tentative completion date and make every job a perfect job. However, things can come up and some circumstances are out of our control. Once we do start, we will work diligently to complete your job as soon as possible with the least amount of inconvenience to you and your family. Back to TopThe project has started; what can I expect to happen this week?You will be provided with a tentative timeline that gives you the start and completion dates with a description of what will be going on each day and who will be at your home. If anything changes, you will be notified. Back to TopWhat sort of disruption should I expect on a major build?Although each project is different depending on size and scope, we will do our best to keep all disruption at a minimum. We will plastic the area off from the rest of the house and if possible we will use one door or window close to the project area for all demolition. During demolition, the area is kept clean to minimize dust or hazards, is cleaned at the end of each day, and is thoroughly cleaned before we leave the job. Back to TopWhile you are here, could you also...?There are times where our customers ask us to complete other tasks in their home while we are there. These will be handled as a Change Order and you will be notified of any costs which will be paid in full after the project is complete. Back to TopDo we need a building permit?Building permits are determined by every job. Every job, city, and county is different. We will determine if a permit is necessary and if one is; after the contract is signed, a permit for the designated work will be pulled, followed by inspections. Back to Top
Have more questions, please contact us and speak with our sales personal.
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